Please Read Carefully:
Considering a lot of these products will be customized and are handmade, please allow at least 3-5 days for your order to be processed and shipped (times may vary).
​
Please note due to COVID-19, there maybe some shipping delays that are out of my control. I will do my best to make sure you have everything you need to track your shipment. If you did not receive a tracking number or any way to track your order, please contact me.
​
Lastly, PLEASE CHECK TO MAKE SURE YOUR ADDRESS IS CORRECT!!! Once the package leaves my hands, it is no longer my responsibility if it is lost or stolen. You must contact the shipping provider for further details. But do contact me if you have issues and I'll do what I can to assist you.
RETURN POLICY
I am currently not accepting any returns or refunds.
If your product is damaged from shipping, please email us with your name, order number, tracking number and photo proof of your item and we will contact you as soon as possible with steps to proceed with.
If you have any other issues, please email us at paradiselane@helloparadiselane.com.
I do NOT offer cancellations so please be sure everything is correct before placing your orders.
Payments will be accepted via credit or debit cards as well as PayPal.
Saving card information in your account is meant for faster checkout for your convenience. Rest assure, your card information is private and confidential for safe checkout.
WHOLESALE INQUIRIES
I do offer customizations for small groups or teams. Whether its a family get together, a youth group or even wedding ceremonies, I'll be happy to customize my products for your special group.
Please follow this link "Custom Gift Shop" and read through the following terms and conditions before contacting me with your inquiries. Thank you.